PostieDex: PostBack's Guide to Customer Types
Note: PostBack’s Guide to Customer Types is compiled advice from seasoned Customer Service Representatives and Managers. It should be used as reference material. PostBack is not responsible for how you conduct your own business. These tips are meant to help you navigate your amazing, and sometimes not-so-amazing, customers.
Select a PostieDex customer type to get started:
Kind Type Customers
Well-mannered, kind people who bring the very best of experiences in a business setting
Phantom Type Customers
You may never have seen these customers in the first place, or they have simply disappeared
Deceptive Type Customers
These customers bend the truth, often trying to get around laws, rules and policies
Confounding Type Customers
Unpredictable individuals who make commerce interactions quite stressful
Combative Type Customers
Aggressive clients who express their dissatisfaction with physical or verbal violence
